Everything in Moderation
All things in moderation, including moderation….Socrates The philosophers of Ancient Greece had quotes for everything. Like modern mixologists their words were meant to intoxicate the listener w...
Category: The Customer Experience
A little about some of my favourite customer experiences.
Tomorrow is a promise…
The power of the message. I posted this a few weeks back and still chuckle when some customers finally seize the message. Tomorrow is only a promise we diligently make to ourselves. We too often put o...
A Classy Dame and Cocktail Lesson
Many years ago, in a bar, far, far away an elderly lady taught me everything I needed to know about being a mixologist. It was a slow, Sunday afternoon in the middle of a hot July. I had barely opened...
A well worn cover may cover a masterpiece
Too often judgement calls must be made when a customer walks into the bar. Before pouring a pint, building a cocktail, or pulling the tab on can of cheap beer the bartender must try and know his cus...
All in a days work…
Pool player on phone: Is there a tournament today? Petrinas: What makes you think there is a tournament? Pool player on phone: Well I read your flyer and it says there is a tournament at 11:00 Petrina...
Relax – It’s Just a Raw Steak
On a recent dinner date with my lovely wife we were confronted by and incorrectly cooked steak. A half-bloodied slab of meat was placed before my wife whose choice of steak is normally medium to wel...
Giving the customer their due!
Photo: Courtesy of Liz Manikas @Big Boys Scarborough, Ontario LET THE GAMES BEGIN! Go Team Canada Go! The Gold Medal Burger. Our 1/2 lb. burger topped with HOME-MADE slow-roasted Pulled Pork, crispy o...
The Machete Marauder that found his inner Prince Valiant.
For a quarter century, I have served the lads and lasses the finest libations and offered up an ear to those who needed to be heard.Where did time fly? Mixology has been and continues to be a most int...
Out of the darkness….
We are all guided by an inner light, the hearth of the heart. This light allows us to keep marching forward when the darkness envelops us. The hearth is fueled by our notion of self survival and s...
Clothes and the man….
Am I missing something? I used to think that pants were to be worn to cover one’s cheeks not to prop them up. Recently we instituted a “If it’s on the Jersey Shore we don&...