A well worn cover may cover a masterpiece
Too often judgement calls must be made when a customer walks into the bar. Before pouring a pint, building a cocktail, or pulling the tab on can of cheap beer the bartender must try and know his cus...
Category: The Customer Experience
A little about some of my favourite customer experiences.
A Classy Dame and Cocktail Lesson
Many years ago, in a bar, far, far away an elderly lady taught me everything I needed to know about being a mixologist. It was a slow, Sunday afternoon in the middle of a hot July. I had barely opened...
All in a days work…
Pool player on phone: Is there a tournament today? Petrinas: What makes you think there is a tournament? Pool player on phone: Well I read your flyer and it says there is a tournament at 11:00 Petrina...
Relax – It’s Just a Raw Steak
On a recent dinner date with my lovely wife we were confronted by and incorrectly cooked steak. A half-bloodied slab of meat was placed before my wife whose choice of steak is normally medium to wel...
Giving the customer their due!
Photo: Courtesy of Liz Manikas @Big Boys Scarborough, Ontario LET THE GAMES BEGIN! Go Team Canada Go! The Gold Medal Burger. Our 1/2 lb. burger topped with HOME-MADE slow-roasted Pulled Pork, crispy o...
The Machete Marauder that found his inner Prince Valiant.
For a quarter century, I have served the lads and lasses the finest libations and offered up an ear to those who needed to be heard.Where did time fly? Mixology has been and continues to be a most int...
Out of the darkness….
We are all guided by an inner light, the hearth of the heart. This light allows us to keep marching forward when the darkness envelops us. The hearth is fueled by our notion of self survival and s...
Clothes and the man….
Am I missing something? I used to think that pants were to be worn to cover one’s cheeks not to prop them up. Recently we instituted a “If it’s on the Jersey Shore we don&...
The amusing paradox of running a bar.
The government sells us liquor. We sell the liquor to our clientele and remit to the government their grand share of the revenue through taxes. The government sets limits on the degree of intoxica...
No Problem..
I try not to use the expression “no problem” when dealing with a patron. No problem may confuse the patron into thinking there was a problem to begin with. Patrons deserve courtesy the maj...